Welcome to the official website of Per&Pro, please read the following instructions carefully before using the related services.
By placing an order, making a payment, making a purchase, or engaging in any other activity on the Site, you are deemed to have understood and agreed to all of the terms and conditions of this Agreement.
You may return an item when you receive it under the following circumstances:
1. Item error
2. Volume error
3. packaging damage
4. Defects occur in the product, e.g., large amounts of sedimentation.
No returns will be offered in the following cases:
1. The goods have no obvious defects.
2. The outer box of the product is opened, the seal is removed, the product is missing or damaged.
3. products have been used.
Since fragrances and essential oils are volatile and perishable commodities, if the outer box has been unpacked or the bottle has been opened, the product can't be sold again, so we are sorry that we are unable to return the product.
1. Returns of defective products.
Please contact our customer service at TEL: +886-6-7954111 within 7 days of receipt of the item, or inform us of the defect via the contact form. After we have verified, please return the item along with the packaging and invoice .
2. Non-defective returns.
Please contact our customer service at TEL: +886-6-7954111 within 7 days of receipt of the item, or inform us of the reason via the contact form. After we have verified, please return the item along with the packaging and invoice .
You must return the merchandise unopened in its outer box, with all merchandise, gifts, accessories, accompanying documents like physical invoice.
We will pay the full shipping cost for any return or exchange due to a defective item.And we'll give you a 20% off Per & Pro coupon !To present our appreciation and apology for your discovery of the defective product.
If the return or exchange is not based on a defective product, such as: wrong order, late pickup, no defective reason for return or exchange within the seven-day hesitation period, etc., we will charge the canceler the full amount of the shipping fee.
If the customer does not pick up the shipment for any reason, e.g.: overtime at the convenient store, wrong address, resulting in the return of the shipment, we will contact you to discuss the handling of the shipment (whether to resend?) and charge the logistic costs incurred by not picking up.
In the event of malicious returns, such as repeated failure to pick up, large number of abandoned orders, etc., We have the right to refuse to resell to the consumer and will take appropriate legal action.
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